We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@ijjewellery.com. Please note that returns will need to be sent to the following address:
Westerstraat 142, 1015 MJ Amsterdam, The Netherlands
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@ijjewellery.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@ijjewellery.com.
Returns & Exchanges Policy
Last Updated: October 1, 2025
At IJ Jewellery, we are committed to your complete satisfaction. We offer a comprehensive return policy to ensure you shop with confidence.
Return Period
You have 60 days from the date of delivery to return any unworn item in its original condition. This extended return period allows you ample time to ensure your jewelry meets your expectations.
Eligible Items for Return
•Unworn jewelry in original packaging
•Items with all original tags, certificates, and documentation
•Items that have not been damaged, altered, or customized
•Items purchased at full price or during promotional periods
Non-Returnable Items
•Personalized or custom-engraved jewelry
•Items showing signs of wear or damage
•Items returned after the 60-day period
•Items without original packaging or documentation
Return Process
2.Provide Details: Include your order number, item(s) to return, and reason for return
3.Receive Authorization: We will provide return authorization and instructions within 24 hours
4.Package Securely: Use original packaging and include all accessories
5.Ship to Us: Use the provided return address and tracking method
Return Address
Wester Trading Company V.O.F.
IJ Jewellery Returns Department
Westerstraat 142
1015 MP Amsterdam
Netherlands
Return Shipping
•Germany: Free return shipping provided via prepaid label
•Switzerland: Return shipping costs are customer's responsibility
•We recommend using tracked shipping services for returns
•Returns sent without prior authorization may be delayed
Refund Processing
•Refunds are processed within 5-7 business days after we receive your return
•Original payment method will be credited
•Shipping costs are non-refundable unless item was defective
•Bank processing may take additional 3-5 business days
Exchanges
•Free exchanges available for different sizes or colors (subject to availability)
•Exchange requests must be made within 60 days
•Original item must be returned before replacement is shipped
•Price differences for upgraded items must be paid separately
Damaged or Defective Items
•Report damaged or defective items within 48 hours of delivery
•Provide photos of damage or defect
•Immediate replacement or full refund provided
•Return shipping is free for damaged/defective items
Warranty Claims
All IJ Jewellery pieces include a lifetime warranty against manufacturing defects:
•Covers material and craftsmanship defects
•Does not cover normal wear, damage, or loss
•Warranty repairs or replacements provided free of charge
•Contact us with photos for warranty evaluation